support @ frslabs

We are real human beings ready to help.

How to get support

If you are already our customer or a customer through one of our partners, you can write to our support desk in the email shared with you. As soon as you write to us, a ticket will be created and an engineer will be assigned to diagnose the issue and respond to you. It will usually be a couple of hours or sooner to respond during normal office hours. Just so you know, we don't employ bots. We are real human beings ready to help.

Support desk

Our support desk is open from 8:00 am to - 8:00 pm India time. And for critical installations, we provide both 24 x 7 support and on-call support throughout the year. The nature of support cover will usually be provided in the proposals or work statements at the time of issuing the product licenses.

Access to APIs and SDKs

Please get in touch with us if you would like to test our technology in a sandbox environment. You will need to obtain API and SDK keys to begin using the software. Therefore we recommend booking a demo so we can understand your use case and provide hands on support with your integration. In most cases, all of the API keys and demo software will expire in 7 days.

Battle tested technology.
Use it just the way you want it.

Whether you are just starting out or you are miles ahead and want to optimise your customer experience, you can use our technology just the way you imagine it. In multiple ways for multiple use cases.

Native Mobile SDKs

Offline Android and iOS components for identity capture. Works without internet connection. Quick integration into your native Apps. Tested in over 1000+ mobile devices.

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Cloud APIs

Restful APIs that can be integrated instantly without worrying about infrastructure or auto scaling. Our battle tested AWS environment is ISO 27001:2013 certified and monitored 24x7.

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On-Premise

Use our technology deployed as Docker containers in your own servers. In this set up there are no external calls outside your servers giving you total control over your data.

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Cloud Dashboard (no-code)

Get started instantly and begin your identity verification projects. The dashboard provides you with everything you need to onboard your customers as per prevailing regulations.

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Trusted technology platform.

Trust is hard to earn. We certainly do not earn them through paid advertising. Instead, we earn your trust by providing a high-quality product and reliable service that you can count on. Every single day.

Patented technology
Patented technologies matured over 14 years with proven accuracy, quality and scale.
Support that truly supports
Whatever it takes, we are here to help you succeed with our tools and services.
Secure enterprise platform
Use our cloud platform to get started now. Or deploy this within your own premises.
Pricing that makes sense
Pay per transaction with discounts as you scale. Or annual subscription with unlimited usage.

Trusted by 150+ customers worldwide

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Built for flexibility, compliance and reliability to serve multiple industry segments.

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Banks
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Insurance
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Telco
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Ecommerce
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Fintech
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Healthcare
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Delivery
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Gig Economy
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Governments