Frequently Asked Questions
What is Aadhaar esign?
Aadhaar esign service is an online electronic signature service that can facilitate an Aadhaar holder to digitally sign a document.
Who authorises frslabs for Aadhaar esign?
We are an ASP (Application Service Provider) licence holder for esign through NSDL which is a licensed Certifying Authority in India. You can directly validate our services through NSDL.
Why is Aadhaar esign better?
Paper gets wet, forged, torn, and lost and there go your legal rights. Digital signing is a permanent solution and is fully approved by the Government if India.
How do you secure the document sent out for signing?
We understand the fear of online threats and that’s the reason we have built our Aadhaar esign solution with military grade AES 256 encryption during transit and at rest. The entire transaction is secure and end to end encrypted and we will never know what is being signed, only maintaining the full audit trail and timestamps as needed by the certifying authorities to protect and non-repudiate the transaction that can stand the test of time and test of law. Your document can only be seen by you.
What happens to the document once signed?
You can see progress of your document sent out for signing from the dashboard itself. And once signed, you will see the status as Signed in the dashboard. You can download and keep a copy for your records.
Can multiple people sign the same document?
You indeed. You can send the document to be signed by up to 5 people. If you need more people to sign the document, we can enable that for you. You can see progress of your document from the dashboard and send reminders as you need.
How much does Aadhaar esign solution cost?
Set up a free consultation with our team who will understand your requirement and walk you through the relevant pricing plans (pre paid or post paid). Rest assured, Aadhaar esign solution is very affordable and often costs one tenth of printing, couriering and physical signing.
I am small business can I still use it without anybody’s help?
Yes indeed, once you sign up, you can login to our dashboard, upload the document you want your customer to sign (which is immediately encrypted so nobody can read it other than your customer), add your customer’s email and mobile number, and that’s that. Your customer will receive a link to instantly sign.
I am a SEBI registered intermediary. Will this solution comply with SEBI regulations for digital KYC under esign?
Yes indeed. We have a seamless process for obtaining KYC check under esign exactly as specified for SEBI registered intermediaries. You can test drive this flow or get a demo from our friendly team so you can see this flow in action.
I would like to integrate Aadhaar sign directly into my application. How do go about integrating it?
You can integrate Aadhaar esign through our APIs and SDKs. You can review the API and SDK documentation for Aadhaar esign from our documentation page.
Is Aadhaar esign legally binding in India?
Yes, Aadhaar esign is legal and binding and on part with wet signatures. We are 100% compliant with the Indian laws.
How can I reach out to your sales team?
Please click the chat icon at the bottom right and chat with one of our friendly sales team or you can drop your email there and we will get back soon.
Is the privacy of my documents and signers protected?
Absolutely. We are governed by Certifying Authority and our services, security and processes are certified annually by Cert-In certified auditors. Your document content is always encrypted using AES 256 encryption and only visible to you and your signer and none in the middle (that includes us). The privacy of signer's information is protected by sending only the one-way hash of the document to esign. This end-to-end process is completely transparent to the signer and provides full consent for esign. You can read more from CCA here.
Is Aadhaar esign legally valid in India?
Yes, Aadhaar esign is legally binding and on par with physical signatures. The electronic signatures facilitated through Aadhaar esign is legally valid provided the esign signature framework is operated under the provisions of Second Schedule of the Information Technology Act and Guidelines issued by the Controller. We are 100% compliant with the Indian laws and certified by the Certifying Authority (CA).
Can you provide some use cases of where Aadhaar esign can be implemented?
Aadhaar esign services are effective for businesses that require quick turnaround time for signing documents. A simple example could be a loan application that once completed can be esigned by the customer instead of printing, signing, scanning and emailing the application. esign services can also be effectively used by Government, Public or Private companies of all sizes. Some examples of where Aadhaar esign can be used are as follows:
- Account opening forms (Account, Insurance and Claims, Loans etc) can be ensigned by customers once completed online.
- Identity Proofs under esign. All identity proofs for KYC and periodic updation of KYC can be submitted online under Aadhaar esign.
- Employee agreements. Just share the agreements online and get employees to esign through a seamless internal HR workflow.
- Insurance Claim Forms. Just upload the documents to the insurance company portal under esign to make insurance claims in a paperless manner.
How is the trustworthiness of Aadhaar esign ensured?
According to the CCA process, once the Aadhaar authentication is completed, key pairs are generated and public key along with information received from Aadhaar eKYC process is submitted to CA for certification. Immediately after signature is generated with the private key of individual, the key pairs are deleted. Audit log files are generated for all events relating to the security of the esign Signature Service. The security audit logs are automatically collected and digitally signed by ASPs. All security audit logs, both electronic and non-electronic, shall be retained and are audited periodically.