Customer App - FAQ
How does face attendance work?
Download the faceroll App from Playstore. Add your employees into the system and begin daily attendance through face recognition. View daily and monthly attendance reports directly in the App and share reports in one click with your team for monthly MIS.
How much does it cost?
There are three plans to choose from depending on the number of employees and number of devices you want to install the App. All plans come with free updates for life. You can use the App for as long as you need, for as long as your device supports free using our free for life plan (up to 5 users with limited functions) or with one of our affordable subscriptions.
What payments are accepted?
You can pay through Google In App Purchase using your Credit or Debit card, UPI (Indian Customers) or Bank Transfers through Google Play. Note that Google In App is the safest way to pay for purchases in our App.
How do I get support for the App?
You will get community support for our Free Plan and Email support for subscriptions. Please ensure that you are using a compatible device to install and use the face attendance App.
How secure is the App?
The App is super secure and developed by an ISO 9001/ISO 27001 certified company in Bangalore. The system does not store your face images anywhere once the attendance is completed. All of your attendance data is securely stored using military grade encryption within your own device.
On what devices can I install the Faceroll App?
You can install the software on any Android device. Unlike our competitors, we don’t sell you a hardware that breaks down (all electronic devices do and you may be out of warranty). Instead, you only need our software that can run on any common android device. If the device stops working, you can easily shift to another device of your choice.
What happens if my device is lost or damaged?
You will have to re-install the App on a new device with a new activation code as none of your data is stored outside your device. We offer a safe backup service at an additional cost. Please write to us should you require backup services so you can port your data over to a new device.
How is faceroll different from other face attendance software?
Faceroll caters to the underserved small businesses who are in need of modern face attendance tools to manage their business, but are unsure of obtaining them. Software and Saas are not terms that a small trader in the remote corners of the planet associate with or indeed trust to work as well as paper based and see-and-tell attendance. Hence our distributor led model. Small businesses trust other small businesses who are benefitting from technology and such businesses are licensed as partners to market and sell faceroll face attendance for a generous royalty. Anyone can become a faceroll distribution partner and distribute the software to other small businesses.
How is face attendance software licensed?
Most face attendance software in the market is either bundled into a device (expensive and prone to breakdowns) or sold as annual subscriptions (fees to be paid ever year). We do not do that, as small shops and traders don't understand the value of annual payments for the same software, regardless of the costs associated with software and hosting. Hence the reason for us to charge them a one time fee with free updates for two years and a lifetime usage of the software without any maintenance fees. This requires a different kind of thinking in how software is built, hosted and distributed. And we are leading the way with this model.
How good is the liveness feature in faceroll app?
The liveness feature to check if a face that appears on the screen is real or a photo, video or mask has one of the highest accuracies in the industry. We have trained our face recognition models over several years and are independently tested by large banks, government bodies and insurance companies that are currently using the system.
How accurate is the face recognition technology in faceroll app?
We have one of the highest face recognition accuracies anywhere in the world and are used by large Banks, Insurance and Governments. Our award-winning software was developed ground up and has steadily improved over the past seven years reaching up an accuracy of over 98% at an FAR (false acceptance rate) of 0.001%. Reach out to us if you would like to validate our models using LFW/DFW datasets. Our face recognition models are independently tested by large banks, government bodies and insurance companies that are currently using the system.